---
title: "About Greycoat Heating"
description: "Eleven engineers covering four postcodes, a van stocked with the parts that actually fail, and a number that is answered every hour of every day."
last_updated: 2026-09-20
---

# About Greycoat Heating

Source: https://phone.demo.busymate.ai/about

> Eleven engineers covering four postcodes, a van stocked with the parts that actually fail, and a number that is answered every hour of every day.

## About Greycoat Heating

Greycoat started as two brothers and a transit van in 1997, doing landlord safety checks nobody else wanted on a Friday afternoon. It is eleven engineers now, still family-run, still refusing the two habits that made the brothers leave their old firm: quoting one price on the phone and another at the door, and telling somebody an engineer is 'on the way' when nobody has left the yard.

**Founded** 1997
**Where we work** Sheffield · Rotherham · Chesterfield · north Derbyshire
**How to reach a person** [control@greycoatheating.example](mailto:control@greycoatheating.example) · [+44 114 496 0233](tel:+441144960233)

### How the desk works

Callback requests as the control room sees them, with their reference and state. Look one up with its reference and the email it was logged under, or sign in and see your own.

A enquiry is looked up by its reference together with the email it belongs to — both,
always. A signed-in visitor skips that: the assistant reads their own enquiries from
their identity and never asks for an address it has already been given.

### This is a demonstration

The Phone connection is on the roadmap, not in production — this page shows the assistant half of it working against a seeded board so you can judge the experience before a line exists. Nothing written here reaches a real system.


## Sitemap

Every page on this site: [sitemap.md](https://phone.demo.busymate.ai/sitemap.md)