Heating and plumbing
Eleven engineers covering four postcodes, a van stocked with the parts that actually fail, and a number that is answered every hour of every day.
Not signed in — ask about anything public, or sign in from the chat to see your own enquiries.
A preview: the call screen is drawn in this site's own CSS. No phone number is connected and nothing here dials, rings or records.
Tap a reply and the assistant answers inside the frame — that is the live product, not a recording. What is real on this page
Phone
A caller cannot skim. They cannot scroll back, they cannot see a list of options, and half of them are standing in the dark holding a torch. Voice is the least forgiving channel there is, and the firms that do it well sound slower, not faster.
Speech arrives in a line, not a paragraph. Anything that would be a bulleted list on a page has to become a sequence of short questions with room to answer between them, or the caller remembers only the last option offered.
Postcodes, numbers and spellings come back wrong often enough that any competent voice flow reads them back before acting. An assistant that never repeats anything sounds confident and books the wrong street.
A smell of gas, an alarm sounding, somebody feeling ill indoors — the right behaviour is to break out of the flow entirely and say what to do now. A voice agent that cheerfully takes those details into a callback queue is worse than no voice agent.
See it answer
Each one opens the assistant with the question already sent — you only wait for the reply.
What does a call-out cost at 2am, and is the rate different at night?
Answered from the published call-out list and rates through list_services and list_plans.
No hot water since this morning and the boiler is showing F28 — can someone ring me back today?
Opens the callback form as a card in the chat, already carrying what you said.
Where has GC-2841 got to?
Asks which email it was logged under, then reads it back. Signed in, it goes straight to your own jobs.
What a van comes out for
Six call-out types with what they cover, who they are open to and how quickly a van can realistically be there. The assistant works from this list instead of guessing at a job.
The call that gets priority: an engineer diagnoses on site, fixes it the same visit where the part is on the van, and tells you the figure before touching anything.
Within four hours, any hour, all year
Isolate first, repair second. Includes tracing a leak under a floor with cameras rather than lifting the whole room.
Within two hours for anything actively running
The proper hour-long one: combustion tested, seals checked, condensate cleared, and a written report you can hand a landlord or a buyer.
Booked within ten working days
Gas safety record for up to three appliances, tenants given notice by the office, certificate emailed the same evening.
Booked within a week, earlier if a certificate is expiring
Survey, a fixed quote that includes the bits other firms leave off, and two days on site with the old unit taken away.
Survey inside three days; fitting usually within a fortnight
For radiators cold at the bottom and a boiler short-cycling itself to death: a full flush, inhibitor, and a magnetic filter fitted while the system is open.
Booked within two weeks, one full day on site
The desk
Callback requests as the control room sees them, with their reference and state. Look one up with its reference and the email it was logged under, or sign in and see your own.
Boiler locked out on F28, flat above a shop, no heating since 06:00
Assigned to the Crookes van. Fault reads like a failed ignition lead, which is stocked. Customer asked for a ring ten minutes out rather than a doorbell — noted on the job.
Yearly service on the same boiler, done before the cold set in
Serviced on 3 September. Combustion figures fine; ignition lead already flagged as borderline in the written report.
Two flats in Hillsborough, certificates expire at the end of the month
Waiting on tenant access for the upper flat; the lower one can go in the Thursday round as soon as it is confirmed.
Signed in as the demo customer, the assistant reads these back through my_enquiries. Signed out, it asks for a reference and the email it belongs to.
Three ways people pay — a plain call-out rate, an annual cover plan, or a landlord contract billed per property.
£96 first hour, £42 after
Anyone who would rather pay when something breaks than every month.
£17 a month
Households that would rather the four-in-the-morning call already be paid for.
From £11 per property monthly
Agents and landlords running more than three properties.
Leave the shape of what you need and when suits — a person calls back inside a working day. The assistant can open this same form for you — that is what open_desk_form does.
Greycoat Heating is a business invented for this page. Read this before you believe anything else on it.
The Phone connection is on the roadmap, not in production — this page shows the assistant half of it working against a seeded board so you can judge the experience before a line exists.
Put this on your own site
The same assistant, the same page actions, the same identified sign-in — on your Phone setup instead of this one.
The assistant answers from these same words — ask it any of them and compare.
Yes, and it is a controller in Sheffield rather than a message-taking service in another time zone. The night rate is the same as the day rate — the firm has never charged more for the hours when the heating actually fails.
Four hours for no heat or no hot water, two for anything actively leaking, measured from the call rather than from when a job gets assigned. If the board is genuinely full you will be told a realistic hour, not a comfortable one.
Only if you agree to more work. The first hour and the hourly rate after it are fixed, parts are listed on the invoice at trade plus fifteen per cent, and nothing beyond the original fault gets touched without a conversation first.
Almost always. Greycoat Cover takes on any make under fifteen years old that passes an initial service, and there is no exclusion for a boiler somebody else fitted. Anything older gets looked at and quoted honestly rather than refused on principle.
