Phone and this assistant

The same control room, on your own line

This page shows what a voice channel is actually made of: an assistant that knows the real call-out types and rates, takes the details as a structured record rather than a scribbled note, and hands a signed-in customer's own history to whoever picks up next.

1. Point the assistant at your site so your own rates, job types and coverage become the answers it gives, as published content rather than a re-typed copy. 2. Expose the board as a small MCP server: the jobs you take, a lookup by reference and email, and a read that only answers for the signed-in person. 3. Give the callback tool an action card, so the details arrive as one structured record instead of six half-heard sentences. 4. Write the refusals into the assistant's own instructions before the pleasantries — the calls that must stop being a booking are the ones that decide whether a voice line is safe to switch on. 5. Add the line last. Speech recognition and turn-taking are the easy half; everything above is what makes the call worth answering.

What runs on this page

The assistant in the call screen is a live Busymate AI assistant, grounded in this site's own published pages.
The call-out list, the rates and the control-room board come from this demo's own MCP server — real tool calls, not pasted text.
The page registers its own actions over WebMCP, so an agent can highlight a call-out type or open the callback form.
Signing in as the demo customer is a real identity hand-off: the assistant receives a name and an email address it never asked for.

What is seeded rather than connected

There is no Phone number behind this page. Nothing here places a call, and no speech is captured, transcribed or synthesised anywhere in this demo — the captions plane holds the live text assistant, not a voice one.
Greycoat Heating is an invented firm. The address, the telephone number, the email, the engineers, the rates and the jobs are all fictional — nothing here dials or reaches anybody.
Callback requests made here live in memory until this demo restarts. No van is dispatched and no controller is paged.

The full guide: https://busymate.ai/integrations/phone.